Privacy & Policy
1. Scope and Application
Bitla Software Private Limited is an Indian limited liability company registered and incorporated under the Companies Act, 1956, and has its registered offices at No. 18, MP Krishna Mansion 5th Block, Koramangala, Bengaluru – 560095 (“Company”).
2. Privacy Commitment
3. Collection of Information
3.1 For the purposes of rendering the Services, the Company may collect your Information from various channels, including, but not limited to, voluntary submission of information from your end in furtherance of the access or usage of the Services, through requests initiated by you, through the Services and through communication with third parties.
3.2 The minimum age for a user to be registered for the Services is the age of contractual consent under applicable law or 18 years, whichever is lower. We do not knowingly collect any information from any person under the age of 18. If you are below the age of 18, please contact us at firstname.lastname@example.org. If you are aware of a user under the age of 18 using our Services, please contact us at email@example.com.
4. Types of Information collected by the Company
4.1 Personally Identifiable Information (PII) (a) PII, as used in information security and privacy laws, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. PII includes but is not limited to name, email address, gender, date of birth, postal address, phone number, profile picture, family details, and other details shared via the Platform, any application form or email, or any other medium.
(b) Please note that the Company does not attempt to access or store the PII of the end customers of its clients, users, and customers; however, any PII received by the Company in the course of doing business with our clients, users, and customers are handled with confidentiality and available exclusively for the use of the Company.
4.3 Other Information (a) Any information exchanged by you with the Company in the form of written communication, responses to emails, feedback provided, participation in discussions, etc. is handled with confidentiality and will be available for the exclusive use of the Company.
(b) The Company may also collect other non-specific information to provide you better access to the Services each time such as preferences and interests and other non-personal details, names shared via the Platform, any application form or email, or any other medium. For instance, if you email us with a question or provide feedback, we will use your email address, name, nature of the question, feedback, etc. to respond to your question or feedback. We may also store and use such information to assist us in making the Platform better and easier to use.
(c) The Company may also automatically track certain information about you based upon your behaviour on our Platform and information provided by you. We may use this information to do internal research and development on our users’ demographics, interests, and behaviour to better understand and provide useful changes and updates to the Platform. This information is compiled and analyzed on an aggregated basis.
4.4 Indicative modes of collection of Information (a) When you request a demo on our Platform: We will ask permission relating to an email account, name, phone number, and other similar details.
(b) When you visit our sites: We collect industry standard data from everyone who visits our sites, even if they do not have an account with us. This includes log data that automatically records information about your visits, such as your browser type, operating system, the URL of the page that referred you, the different actions you performed, and the IP address you used to access pages on the sites.
5. Usage and sharing of Information
(c) The Company, however, may share the collected NPI with its subsidiaries, divisions, and affiliates, or with a third party as part of any sale, merger, or acquisition. The Company will also share the NPI with its service providers, as may be required, to provide you with the Services. In the interest of providing quality and efficiency in the Services, you agree to inform the Company of any changes to your PII, and also undertake to protect the security of your username, password, and PII in relation to the Platform and the Services.
(e) The Company may have a presence on social networking websites and blogs which are promotional and business initiatives to attract, engage and connect to a larger group of people. The domain links contained therein may either direct you to our Platform or request your participation by way of feedback, suggestions, etc. The Company, in this regard, fully disclaims any liability(ies) or claim(s), which may arise by use/misuse of your feedback, suggestions, views, etc. on any of the aforementioned networking websites or blogs, by any third party whether or not known to the Company.
6. Storage of Information
(a) All information collected in connection with the Services and/or on your device(s) may be stored with the Company. If the Company uses a vendor for storage of information, all data stored by the vendor will be subject to the vendor’s security systems, and any breach of such privacy or security policies of the vendor will be beyond the reasonable control of the Company, and the Company will not be held responsible for such breaches.
(b) You understand and agree that the Company may continue to store your information after you cease use of the Services or disable your use of, access to, or otherwise of the Services or the Platform. Please note that the Company shall not use, share or/ and disclose your PII with its affiliates, vendors, third parties, etc. After you cease use of the Services or disable your use of, access to, or otherwise of the Services or the Platform unless required by law to do so. The Company may however continue to use, share and/ or disclose your NPI in furtherance of its Policies.
7. Commitment to Security
(b) The Company will ensure its best efforts to protect your Information available with the Company in line with commercially reasonable efforts and general industry standards; however, the Company does not represent, warrant, or guarantee that your Information will be protected against unauthorized access, loss, misuse, or alterations beyond the reasonable control of the Company, and does not accept any liability for the security of the Information submitted to the Company or for your or any third parties’ misuse of your Information.
8. Payment Related Details
(a) The Company uses multiple payment gateways(such as CCAvenue, Ebs, PayU, etc) for processing online payments. We do not store your credit card details, debit card details, or your internet banking details on our servers. The payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing your payments. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction and is not saved thereafter.
(b) The payment gateway adopted by the Company adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council. Payment gateways and other payment transaction processors will have their own privacy policies in respect to the information you are required to provide to them and we are required to provide to them for your payment-related transactions, and as such, those details will be governed by their privacy policies.
9. Data Collection & Uses for TicketSimply App
Location Data: We collect precise and approximate location data from Drivers’ mobile devices (after taking their prior consent) when the “TicketSimply” App running in the foreground (app open and on-screen) or background (app open and but not on-screen)
In addition to this, precise location data collected from a drivers’ device during a trip is linked to the bus owners’ accounts. This data is used for alerting customers/passengers, keeping bus owners informed about their vehicles, identifying frauds and litigation.
(b) The Grievance Officer can be contacted between 10 am to 5 pm from Monday to Friday except on public holidays.
12. Governing Law
The Company is incorporated in, and based out of India, and is duty-bound to abide by Indian laws. The Company may not have complied with some privacy laws of other countries and further represents to be unaware of such other legal requirements.